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frequently asked questions

What is a good panel vs a bad panel?

There are lots of factors, including research and development into the latest technology (no one wants a panel that was designed 5 years ago) and quality of products and quality assurance. That’s why we only recommend manufactures that invest BIG on their R&D and use products we trust and have a proven long history of quality panels (e.g. Q Cell and Canadian Solar). This is critical, considering we provide a definitive Power Saving Guarantee.

What amount is paid as a government incentive?

The Federal Government created an incentive in the year 2000 under The Renewables Energy Act, Called STCs to assist in making solar affordable. This also fluctuates on the Retail Price of STCs. The incentive this year is approximately $435 per KW if STCs are $38 per unit.

What are POLY and MONO panels?

A Mono (or singular) is made from a single silicon bar and cut into wafers, a Poly (or numerous) is made from fragments of silicon melted together. Put simply, a Mono Cell is more expensive to make. The misconception that this is better quality depends highly on the manufacturer’s quality processes. We focus more on a quality manufacturer, if you have ample roof space a Top quality Poly panel system will just take up more roof space.

What are Split Panels and Perc Panels?

A Split panel, is like 2 small panels joined together and then paralleled together. This way half the current flows through each 1/2 panel. Less current is less heat, and more efficiency. Also less susceptible to shade power loss.

A Perc Panel (Passivated Emitter and Rear Cell.) is the latest advance in technology (invented in Australia) and is basically a more efficient panel. The key is the “Rear Cell” it slows for light to hit the silicon on the way in and on the way out of the panel.

Who is paid the incentive and how does this effect the buyer?

The home owner is the one who gets to sell the STCs. The home owner can apply to be an STC broker and sell them themselves. But an easier way is that we sell on your behalf and take this off the cost of your system.

What is an Inverter?

An inverter converts Solar DC into usable AC power. This is the heart of your system and the driving force for converting solar energy to useable power. A quality inverter is essential to your system performing at its maximum, which is why we only recommend brands we know and trust.

Should I have a battery?

Two years ago our answer to this would have been “Mostly… No” but battery technology is evolving rapidly, both in terms of efficiency and price. Now, many more families are seeing the benefits and with power prices continuing to rise, batteries make more and more sense. We’d  now suggest, if you’re considering a battery, have a chat with one of our Solar Stars who can crunch your figures and let you know an exact pay back period and if it is worthwhile.

Why do solar system prices vary so much?

Every solar system contains thousands of components, each and every single one can be ‘made to a quality’ or ‘made to a cost’.  Cheaper systems will usually gather components from the cheapest manufacturers and combine them to make products which often look identical but are far inferior when it comes to quality. These products have generally not been tested in Australian conditions (and sometimes not at all!) leaving components which cannot take the harsh Australian Sun and will often fail in a few years.

On the other end of the scale are premium products designed with extreme IP ratings and that can withstand conditions far exceeding anything likely to be experienced in Australia. Naturally, this comes at a price with every component being over specified to combat the unknown and customers having to pay for the privilege.

We like to take the middle ground and carefully select products from proven partners who have spent decades and invested heavily in tailoring products suitable to Australian Conditions without going to the extreme. That way, systems remain affordable but are still designed to last 25 years, even under our harsh climate.

Should I finance solar or pay upfront?

This depends on your current and future usage, financing is effectively a way of letting your solar system pay for itself through savings. However, not all finance is equal and selecting the most suitable option requires thought. We will lay everything out in black and white, including paying upfront costs Vs indicative finance repayments through one of our trusted providers so you can make the call.

What system size should I buy?

This depends on your current and future usage. As a rough guide multiply your current Daily usage x 0.4. But a good solar expert can be much more accurate taking into consideration your energy requirements now, and into the future.

What is the largest system allowable on my home assuming I have the space?

This is where a well-trained Solar Star and a proper site review will be required as there remains no hard and fast rule.

What is a Feed in Tariff and how is it paid

Your feed in tariff is credited against your energy bill by your energy provider for the excess energy you generate and sell to the grid.

Is the solar industry regulated?

Yes, by State government, Federal government, The Australian Energy Regulator, local wholesale energy provider, your chosen energy retailer, The Renewable Energy Act 2000, REC Registry, The Clean Energy Council, The Renewable Energy Regulator, Smart Energy Council, The Electrical Safety Office, Australian Wiring Rules Standards, Work Safe Australia, The Building Code, Work cover, Master Electricians amongst others.